Freephone: 0800 298 4352
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GENERAL TERMS & CONDITIONS OF SALE

Tax Charges

We charge VAT at 20% on all orders where the charge is applicable, as specified by HM Revenue & Customs.
Whether we charge VAT or not is based on a combination of the billing address country and the delivery address country, and is calculated as follows:

Where the billing address is within the UK or the European Union and the shipping address is within the UK or the European Union: VAT is charged at the 20% rate on both the goods and the shipping charges.

Where the billing address is within the UK or European Union and the shipping address is outside the UK or European Union: the order is exempt from VAT on both the goods and the shipping charges.

Where the billing address is outside the European Union and the shipping address is within the UK or European Union: VAT is charged at the 20% rate on both the goods and the shipping charges.

Where both the billing address and the delivery address are outside the European Union: the order is exempt from VAT on both the goods and the shipping charges.

Customers in the Channel Islands are exempt from VAT on both goods and shipping charges if both the billing address and the delivery address are within the Channel Islands.

 

All other orders are VAT free and we will deduct the VAT for you before we send out your order. Some overseas BFPO addresses are entitled to VAT free shopping. If you qualify for this, you must supply (by fax) a signed letter from your company C.O. before placing your order online. Regrettably we cannot refund VAT on any BFPO order after it has been completed and dispatched.

 

Any customs or import duties charged by the destination country must be paid for by the customer. We have no control over these charges, and rugbystore.co.uk cannot be held liable. Customs policies vary depending on the Country. If you require further information, contact your local customs office.


Copyright Information

All images used on the rugbystore.co.uk website and in rugbystore.co.uk promotional material - including email campaigns and printed adverts - are the property of rugbystore.co.uk and may not be reproduced wholly, or in part, without the express written permission of rugbystore.co.uk


Privacy Policy

We have the utmost respect for your personal information. For this reason, rugbystore.co.uk do not, and will not, disclose, sell or pass on your personal information to any third parties.

Cookies are used on this website, but only for the essential functionality of this website. To read our full policy on the use of cookies, please read our Cookie Policy page.



Your Right To Cancel

Under the Distance Selling Regulations, UK customers have the right to cancel their order with rugbystore.co.uk.

Under the Distance Selling regulations 2000, you have the right to cancel your order up to the end of the seventh working day following the day you have received your order.

If you wish to cancel you order, please write to us by letter, fax or email with details of your cancellation. If you have received the products, please parcel them back up and send them back to us.

We will credit the cost of the cancelled products back to you. However please note that any postage costs already incurred by rugbystore.co.uk at the time of cancellation can not be refunded.
rugbystore.co.uk will not refund any return postage charge unless the item is faulty or sent to you in error.

Orders for personalised items, underwear or food/nutritional items can not be cancelled.

 


Need more Help?

If you need more help with this website, you can:

  • telephone: 0800 298 4352 (Freephone from within the UK), or
  • telephone: +44 (0)1721 726920 from anywhere else in the world
  • email us using this Contact Form

 

 
 

Shop with confidence

Order before 1pm for same day* despatch (*mon-fri)

Official suppliers of:

  • Canterbury of New Zealand
  • adidas
  • Under Armour
  • KooGa
  • Gilbert
  • BLK
  • Rhino

rugbystore.co.uk is a member of:

Great new Shipping Options:

We've revised our shipping charges to give you great rates no matter where you are in the world.


Need it in a hurry? We've got next day services to get you the kit you need, when you need it.


Click here to find out more about our new UK, Europe and worldwide shipping charges.

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