Updated 23 November 2023.
To give you peace of mind when shopping for Christmas gifts, we have extended our returns period for any item bought as a gift for Christmas 2023. Any gift items bought from Rugbystore between Monday 6 November 2023 and Friday 22 December 2023 can be returned up until Friday 26 January 2024.
We are committed to ensuring you get the right product for your needs.
If you have any questions about returns, exchanges or faulty goods, please contact the rugbystore Customer Service Team:
If you are not completely satisfied with any of your purchases from rugbystore.co.uk, you may return them to us within 28 days of receipt for either refund or exchange.
All items must be returned 'as sold': in resalable condition, unworn, in original packaging with all swing tickets attached. If a returned item fails to meet one of these requirements, we cannot accept the item back.
In some circumstances we may not be able to exchange or refund an item. The following products are not eligible for exchange or refund (unless they are faulty or not as described):
Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we won’t be able to process a refund, so please keep your order confirmation. If you need to check whether your purchase is eligible for a refund or exchange before sending it back to us, please email orders@rugbystore.co.uk with your order reference and query.
Returning items to rugbystore is easy:
We strongly recommend using a recorded delivery service when returning items; rugbystore cannot be held responsible for packages that are lost in transit. For returning faulty items, please see below.
We regret that no return postage charge can be refunded for the return of unwanted items.
Items that have been printed, embroidered or personalised cannot be exchanged or returned for refund unless they are faulty. Please see below for how to return or exchange faulty items.
** Important note regarding Returns and Promotional items **
A promotional item is any item that is supplied free with the purchase of another product(s) or is sold at a reduced price based on the purchase of another product(s).
When returning products that qualified for a promotional item on your original purchase, you must include the promotional item with your return. If promotion items are not included rugbystore will deduct the balance of the promotional item(s) from your return/exchange where applicable.
If the promotional item was a free Gift voucher: If the voucher has already been used, the value used will be deducted from the refund/exchange. If the voucher has not yet been used, it will be cancelled.
If you are returning an item for exchange, we've tried to make the process as simple as possible:
An additional postage charge may be required to send out the exchange items to some destinations. There is NO additional charge for UK, Northern Ireland and BFPO. There is an additional charge of £5.00 for European Union and the Rest of the World.
We try to ensure that all goods supplied by rugbystore.co.uk are of the highest quality. However, if you do receive an item that is faulty, we can either exchange it for a replacement or give you a full refund.
If you are returning faulty goods from within the United Kingdom we are able to offer a Prepaid Returns label†.
Please contact a member of our Customer Services Team using the contact details below.
Don’t worry if you don’t have access to a printer, instructions on how to access the label will be sent to you.
If your parcel is bigger or heavier than this, please contact our Customer Service Team to discuss the best way to return your parcel.
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