DELIVERY & SHIPMENT

Updated: Monday 7 October 2019

Summary of Delivery Services

The table below is a summary of our delivery services and expected delivery times. Please scroll down for full details on each of the delivery services we offer. Some restrictions, and terms & conditions apply.

DestinationServicePrice (inc. VAT at 20% where applicable)Notes
UK Mainland & Northern IrelandStandard 2-3 Day Service£4.49See below for more info
UK Mainland & Northern IrelandStandard 1-2 Day Service£6.99See below for more info
BFPORoyal Mail BFPO Service£4.49See below for more info
Channel IslandsStandard 2-3 Day Service£4.49See below for more info
Channel IslandsStandard 1-2 Day Service£6.99See below for more info
European UnionRoyal Mail Tracked & Signed£14.99See below for more info
European UnionStandard Airmail£5.99See below for more info
Rest of the WorldRoyal Mail tracked & Signed£14.99See below for more info
Rest of the WorldStandard Airmail£8.99See below for more info
 

Our Delivery Promise to You

place your order before 13:00hrs and we will despatch your order the same day
[Monday to Friday, excludes bank holidays].

If you place your order after 13:00hrs, we will do our best to despatch it the same day but we cannot guarantee it. If we are unable to despatch the same day, your order will be despatched the next working day.

We also offer a next working day delivery service, for UK orders only, using a tracked courier service. Orders must be placed before 14:30hrs for same day despatch. This excludes Saturday deliveries - please contact our Customer Service Team if you require a Saturday delivery.
 

Delivery Services

We try to offer you a range of delivery services that suit your requirements yet still offer value for money.

At the beginning of the Checkout process, when you are looking at your Basket, you will have the option to select your delivery country and then choose from a range of delivery services that are available to your location. The pricing for each location is summarised below.

UK orders will be delivered using either Royal Mail or Parcel Force.
Overseas destinations will be processed in the UK by either Royal Mail or Parcel Force, then delivered locally by their chosen agents.

Please make sure someone is available at the delivery address to accept and sign for the package. Please check the condition of the package before signing for it; if it is damaged, please do not accept it.

If you do choose to accept a damaged parcel, please sign for it as ‘damaged’. If you don’t, rugbystore cannot be held responsible for any missing or damaged items.

 

UK Mainland & Northern Ireland Delivery Services


For all United Kingdom and Northern Ireland addresses, please select 'United Kingdom' as your delivery destination from the drop down list.

After you select 'United Kingdom', 'Standard' and 'Next Day' delivery service options will be listed in the 'Service' dropdown. Select the delivery service you require and the price will update automatically. 'Next Day Timed' services are available on request - please call for details.

ServicePrice (inc. VAT at 20% where applicable)
Standard 2-3 Day Service +£4.49
Standard 1-2 Day Service *£6.99


+ Our standard 2-3 day delivery service is a tracked 48 hour [2-3 working day] service from Royal Mail. Delivery estimate is within two to three working days but is not guaranteed. Delivery to some areas may take longer and post code exceptions may apply
* Standard 1-2 Day Service: This is a Royal Mail tracked Next Working Day delivery service which does not include delivery on Saturdays. Royal Mail aim to deliver the next working day but this is not guaranteed - delivery is usually made within 1-2 working days but some areas may take longer. Orders must be placed before 14:30hrs for same day dispatch. Orders placed after 14:30hrs will be dispatched the next working day.

 

Next Day Delivery Exceptions

Next Day Delivery services are not available in some areas of the UK; these postcode exceptions are listed below. Delivery times are shown for 'Next Day' for each postcode location.

PostcodesDelivery
AB30 -31, 33-38, 41-45, 51-56,63, DD8-9, DD10, FK8 3, FK17-21, IV4-9, PH10-14, TD15 2, IV1-3, IV10-12, 15-20, 30-32, 36, IV13-14, IV21-28, IV40-56, KA27 & KA28, KW1-3 & 5-14, PA60, 61, PH30-44, 49, 50Delivery within 2 working Days
HS1-9, KW15, PA20-49, PA62-78, PA80, ZE1-3Delivery within 3 working Days
KW16-17Delivery within 4 working Days

 

British Forces, BFPO Delivery Services

For delivery to a BFPO address, please select 'BFPO' as your delivery destination from the drop down list.

After you selected 'BFPO', the following delivery service options will be listed in the 'Service' dropdown. Select the delivery service you require and the price will update automatically.

ServicesPrice (inc. VAT at 20% where applicable)
Royal Mail BFPO Service£4.49

 

Channel Islands Delivery Services

For delivery to the Channel Islands, please select 'Channel Islands' as your delivery destination from the drop down list.

After you selected 'Channel Islands', the following delivery service options will be listed in the 'Service' dropdown. Select the delivery service you require and the price will update automatically.

ServicePrice (Exempt from VAT)
Standard 2-3 Day Service£4.49
Standard 1-2 Day Service£6.99

 

European Union

We offer two simple options for any number of items, up to the value of £250, delivered throughout the European Union (EU). Orders with a value over £250 require a shipping quote to be supplied by rugbystore.co.uk. This quote service will show in your basket at the checkout process.
 

Royal Mail Tracked & Signed

This is a Royal Mail tracked Service which requires a signature upon delivery. This service has a fixed price for any number of items, up to the value of £250, and is available to all EU zones. You will receive a tracking number by email once your order has been despatched. Using that tracking number, you can track your order on the Royal Mail website (opens in a new window).

Orders despatched using this service take between 3-7 days for delivery under normal circumstances. Please allow up to 20 working days [28 days including weekends] for delivery.

ServiceFixed Price (inc. VAT at 20% where applicable)
Royal Mail Tracked & Signed£14.99

 

Standard Airmail

Our standard Royal Mail Airmail service is a fixed price for any number of items, up to the value of £250, and is available to all EU zones. Please note, this is not a tracked service and no tracking information is available for orders despatched using this service.

Please allow up to 28 working days for delivery.

ServiceFixed Price (inc. VAT at 20% where applicable)
Standard Airmail£5.99

 

Shipping Quote Service, European Union

European Union orders with a value over £250 require a shipping quote to be provided; this service will be automatically added to your basket if the shipping destination is within the European Union and the value is over £250.

When your order is received, we will email you a shipping quote within one business day at the most competitive price possible. A link will be provided to complete payment and once this is done, the order will be despatched to you.

Rest of the World

We offer two simple options for any number of items, up to the value of £250, sent to the Rest of the World (countries outside the European Union). Orders with a value over £250 require a shipping quote to be supplied by rugbystore.co.uk. This quote service will show in your basket at the checkout process.
 

Royal Mail Tracked & Signed

This is a Royal Mail Tracked Service which requires a signature upon delivery. This service has a fixed price for any number of items, up to the value of £250, and is available to most Rest of the World destinations. You will receive a tracking number by email once your order has been despatched. Using that tracking number, you can track your order on the Royal Mail website (opens in a new window).

Orders despatched using this service take between 5-10 days for delivery under normal circumstances. Please allow up to 25 working days [35 days including weekends] for delivery.

ServiceFixed Price (Exempt from VAT)
Royal Mail Tracked & Signed£14.99

 

Standard Airmail

Our standard Royal Mail Airmail service is a fixed price for any number of items and is available to all Rest of the World destinations. Please note this is not a tracked service and no tracking information is available for orders despatched using this service.

Please allow up to 28 working days for delivery.

ServiceFixed Price (Exempt from VAT)
Standard Airmail£8.99

 

Shipping Quote Service, rest of the world

Orders for delivery to the rest of the world (outside the UK and European Union) with a value over £250 require a shipping quote to be provided; this service will be automatically added to your basket if the shipping destination is outwithin the UK and European Union and the value is over £250.

When your order is received, we will email you a shipping quote within one business day at the most competitive price possible. A link will be provided to complete payment and once this is done, the order will be despatched to you.
 

Deliveries Not Received

We primarily use Royal Mail for all our deliveries across the UK and worldwide. Unfortunately, there are occasions when parcels get lost in transit and you need to make a claim for a missing parcel. If your order has not been delivered within 28 working days, please email the rugbystore Customer Service Team using this Contact Form to start your claim.

As part of the claim process, Royal Mail will send you a questionnaire. For your claim to be processed, and your missing order refunded, you must complete and return this questionnaire to Royal Mail. If it is not returned to them, we will not be able to refund your missing parcel.

Please contact the rugbystore Customer Service Team using this Contact Form if you have any questions about the claim process.
 

Personalised Products: Delivery & Returns

Extra time is needed if you order a personalised shirt or pair of boots; please allow up to two additional working days for us to personalise your product and despatch it to you. Since personalised products have been customised just for you, we are unable to offer returns or exchanges on these products.

 

Need more Help?

 

If you need more help with this website, you can:

  • telephone: 0800 298 4352 (Freephone from within the UK), or
  • telephone: +44 (0)1721 726920 from anywhere else in the world
  • email us using this Contact Form

 

 
 

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